NHTSA Complaint #11681337 — 2020 KIA SOUL ENGINE

Complaint Details

ODI Number	11681337
Vehicle	2020 KIA SOUL
Component	ENGINE
Date of Incident	August 13, 2025
Date Filed	August 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

My engine stalled out as I was heading up a hill after taking a right turn. There were cars coming up behind me and could have had a rear end collision. A day or two before, the check engine light came on but it was not flashing. I was going to have it looked at ASAP. I had it towed to my mechanic who found that there was zero oil in oil tank. They did some research and found a technical service bulletin for excessive oil consumption for Kia Souls through 2021. (I have kept up with all maintenance) They recommend I have it towed to a Kia dealer. I spoke with corporate and they refuse to cover engine repairs which would cost approximately $4,000, even though there is a TSB on this make and model. This is outrageous as my car only has 49,000 miles on it.

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