NHTSA Complaint #11681002 — 2021 CHRYSLER PACIFICA

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11681002
Vehicle 2021 CHRYSLER PACIFICA
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

There are clearly many design flaws on my 2021 Chrysler Pacifica Hybrid. One issue I am having with this car is the Daytime Running Lights. These are expensive LED lights that should function for the life of the vehicle. Unfortunately, I believe there is a problem with the control module on the LED lights, and part of the driver's side light does not function. This is a clear safety issue, and seems to be very common problem people are having with the 2021 Chrysler Pacifica Hybrid. I notified Chrysler about the issue, and because the car was just over 36 months old, they would not repair the issue. They told me I would have to pay for a complete replacement of the headlight which would cost over $1000. Just today, I noticed Ford posted a recall for the same issue they are having with their Daytime Running Lights. I believe it is only fair for Chrylser to provide a voluntary recall on this same issue because of the clear safety hazard it can creates. What is the purpose of Daytime Running Lights if they don't function properly. This is a minivan I rely on to safely transport my family, and I do not want to risk a hazardous collision because Chrysler refuses to repair a faulty part in their vehicle.

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