NHTSA Complaint #11680977 — 2021 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11680977
Vehicle 2021 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

My vehicle was originally diagnosed (after recall) with a defective engine and I was to be notified when the replacement engine arrived. On a subsequent visit to the dealer to repair an additional check engine light episode I was informed that the replacement engine was no longer needed and that Kia was installing software to monitor the condition of the piston rings. On [XXX] (third incident) while operating my vehicle in heavy traffic the check engine light went on and the vehicle immediately started to lose power and developed an engine noise which continued as i immediately drove to the Kia dealership and when I arrived there was a burning smell when I got out of the vehicle and I was told it would be two weeks before they would diagnose the incident. The vehicle continues to sit at International Kia of Orland Hills, Il 60462. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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