NHTSA Complaint #11680883 — 2020 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11680883
Vehicle 2020 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ME

Consumer Description

So the actual oil piston ring problem started with the 2020 Kia soul, I had a recall and I took it to the Kia dealership, over 3 hours away and they performed their noise test and checked it over, I complained about burning quite a bit of oil and they said they would have to do a oil consumption test, so I agreed and they changed my oil and guess who had to pay for that, yes me, so I drive back home 3 hours and I decided to check my oil in the morning, they purposely over filled the oil, was half an inch over the fill level, but needless to say nothing was done about anything just like the 2021-2023 models, now I'm seeing a bunch of transmissions dieing out with the same model and yes my transmission died out a few weeks ago and nothing is being done about it, we're does it end with these car companies, extremely disappointed in the care and service I received from Kia, hopefully the transmission issue can get taken care of soon and hope that future models don't have to go through the same thing

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