NHTSA Complaint #11680879 — 2019 FORD ESCAPE

The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle shuddered abnormally. The contact believed that a fuel cleaner needed to be added to the fuel tank. The contact stated that the engine revved abnormally. While at a stoplight, the vehicle failed to drive forward and stalled. The contact stated that the axle and turbocharger had been repaired prior to the failure. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 104,000.