NHTSA Complaint #11680837 — 2017 KIA SOUL

The contact owns a 2017 Kia Soul. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from the vehicle. The contact also became aware of excessive oil consumption. No warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired due to the costs. The contact related the failure to an unknown recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.