NHTSA Complaint #11680796 — 2015 FORD EXPLORER

The pillar trim recall has been in effect for nearly 2 years. I took my husband’s Explorer (I am his legal guardian as he suffered [XXX] and he has been hospitalized for over a year) to Chillicothe MO Ford in October of 2024 for the safety recall on this trim issue, as my A pillar trim flew off from the highway and may have impacted another vehicle on [XXX] between St. Joseph and Kansas City at around that time. Chillicothe Ford inspected the vehicle and ordered parts. It is now almost over a year, and neither Chillicothe Ford or Ford Corporate Office can give me an estimate on when it the parts are available. I escalated this concern yet again to Ford Corporate, and they blamed it on the Chillicothe dealership for not requesting an emergency part order. I talked to Chillicothe Ford immediately thereafter, and they said that they did escalate the part request, and nothing has been done -not just for me but over 10 other Explorer owners who are waiting on the parts for this recall. I called Richmond MO Ford dealership this week, and was informed they had the same problem and that Ford is lying about the part availability. Almost a million consumers are affected by this recall, and accordingly there are exponentially as many unfortunate drivers who could be hit by flying parts, and Ford REFUSES TO ADDRESS THIS RECALL. My sister had the same part fall off her car into traffic a month ago with her Ford Explorer. THIS IS A LIFE SAFETY ISSUE AND NHSTA NEEDS TO HOLD FORD MOTOR COMPANY ACCOUNTABLE FOR WILLFULLY PUTTING THE PUBLIC IN HARM’S WAY! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)