NHTSA Complaint #11680789 — 2018 HONDA RIDGELINE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11680789 |
| Vehicle | 2018 HONDA RIDGELINE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MS |
Consumer Description
Had a clacking noise that got louder depending on RPM's, scheduled a visit to the dealer same day to also take care of a B1 maintenance notification that appeared 2 days prior and on the way to the dealer from work the same day the clacking noise started, the engine light started to flash and then within a few seconds there was a complete loss of power to the accelerator and the RPM's dropped to zero; Had to pull off the interstate in a construction zone where there was no shoulder and just on a dirt slope. When towed to the dealer, dealer stated the engine had suffered Rod bearing failure and there were metal shavings in the oil pan. The car is available upon request, it is at the dealership at the moment and I am scheduling it to get an engine replacement. I contacted Honda because this is a Honda Ridgeline 2018 and they denied my request for goodwill consideration, I stated that this is surely apart of the ongoing investigation "RQ24013" as it sounds extremely similar and there have already been recalls issued under "23V-751". They stated the vehicle was not taken to dealers for maintenance before I bought the truck 5 months ago and that the truck has too many miles at 90k miles so therefore they will not help. This is an extremely dangerous car to own when the engine can die on you like that after only 1 day of a clacking noise, if you are on a bridge with no shoulder or like me in a construction zone, you will be a foot away from traffic moving at 70+mph next to you and stranded with no Hvac system. I was personally in my car for an hour and a half in the deep south in the middle of summer, so 90+ degree temps without A/C. Also I bought this from Carvana who did a "150 multi-point inspection" of the car and missed this and refuses to help in any way, they just stated "Oh sorry to hear that" and then closed the chat, so don't buy from Carvana, they won't help you at all.
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