NHTSA Complaint #11680772 — 2020 KIA SPORTAGE

My 2020 Kia vehicle experienced a potential engine failure while driving, entering “limp mode.” It was towed to Kia on the Boulevard (Philadelphia, PA) on August 3, 2025, under warranty coverage. The vehicle has remained inoperable since. Kia initially accepted my oil change receipts but later rejected them for alleged “nonconformance to PA invoice regulations.” This change in requirements was never disclosed before submission. The rejection appears intended to delay or deny warranty coverage, leaving me without transportation and creating ongoing safety concerns if the vehicle were to be returned without proper repair. The service manager stated in writing that the warranty is “not denied” yet still invoiced me for diagnostic fees. I have not received the requested warranty denial letter, copy of my warranty, or the specific clause supporting their rejection of my receipts. This raises concerns over Kia’s warranty handling practices, which could leave other consumers at risk if safety-related repairs are delayed or denied on similar grounds.