NHTSA Complaint #11680598 — 2025 HYUNDAI TUCSON HYBRID

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11680598
Vehicle 2025 HYUNDAI TUCSON HYBRID
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

I have raised issues with Hyundai with the first week of driving this Tucson Hybrid. I have ask repeatedly to get the collision control turned off, The dealership said they could not turn it off with permission form Hyundai. Hyundai so called customer service escalated it now several times and not a single call back. I was assigned a specialist named Lejo ,National Consumer Affairs, Hyundai Motor America 714-627-9707. Because he is no longer able to help he told me it was escalated and got yet to this day to hear back from anyone. This vehicle has tried to kill us several times and the dealership and Hyundai have been made aware of what it has done. Slamming on the breaks and warning collision, pulling you almost in the ditch because it was raining? This has happen several times. The same thing when a cars turns the corner and is leaving the main road and as i move to the passing lane the car said warning and actually pulled us back behind the car we were passing and then hit the brakes and almost rear ended to car we were trying to avoid. This system can be manually be turned off by me but comes on each time the vehicle is started again. I am only asking that Hyundai permanently shut it off for the duration of my lease. Because of the safety issues with this 2025 Tucson Hybrid I feel it necessary to inform the public and HHTSA. If Hyundai does not turn it off then they need to be prepared to buy back the lease, Hyundai is well aware of the problems as they have issued a TSB 25-GI-017H Apparently you only are to drive away from the sun ,avoid rain,fog and snow? VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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