NHTSA Complaint #11680526 — 2021 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11680526
Vehicle 2021 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

When the car was originally going out, the check engine light came on and the engine was making a funny sound, then after we filled up on gas like 10-15 miles later, the engine shut off and stopped accelerating but all of the electronics were still coming on, the battery and oil pressure light came on as well, we pulled it over and when trying to start, it was cranking but not coming on, but the electronics and everything was still working just fine, radio worked and my phone was charging, eventually when we tried cranking again, the engine started rattling and grinding . Towed it to Kia. KIA said they did every test possible on the car and are about 90% sure that the car needs a new ecu, but that kia doesn't manufacture that part anymore and that if they made it, it could take 2 weeks to 4 months, they're saying that it's not apart of the warranty so it would be expensive. They said that the best bet would be to trade in the car. Then they asked for all receipts for oil changes. Then they said it's the camshaft. "Wanted to reach out to let you know we need to replace the Cam shaft, the camshaft phaser and valve cover gasket before we can do the test for the recall this will cost about $1530". He said this after already saying they tested it. They are refusing to repair the recall. This is the Kia dealership in Gettysburg PA.

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