NHTSA Complaint #11680480 — 2021 FORD BRONCO SPORT

The contact owns a 2021 Ford Bronco Sport. The contact stated that upon taking the vehicle for the State inspection, the State inspector informed the contact that the gateway module of the vehicle failed to communicate with the inspection equipment, and the vehicle could not be inspected. The contact stated that the failure had previously occurred. The contact related the failure to Ford Customer Satisfaction Program Number: 22N15 (Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing). The dealer was notified of the failure and informed the contact that the vehicle was not covered. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 36,000.