NHTSA Complaint #11680456 — 2016 NISSAN ROGUE

1. Driver's window stopped working. 2. After seeing similar online complaints about similiar issues with Nissan Rogue's from 2014 to 2017. I traced the issue to a severed wire of the left front door wiring harness; there are several additional wires with cracked insulation and these wires are exposed (see photos). The location is inside the rubber gromet between the car body and the door. The harness appears to be defective though it is not clear if it's a part defect or improper installation at time of manufacture. 3. This appears to be a fire hazard - several wires are exposed due to cracked wiring insulation. 4. (7-21-25) Opened case #[XXX] with Nissan North America Customer Support ("NNA"). 5. (7-22-25) NNA requested that a dealer technician needs to inspect. 6. (7-29-25) Brought vehicle to Chapman Nissan and the dealer technician confirmed the wiring issues (see report) and recommended replacement of the Left Front Door Wiring Harness. The part, #24125-4BA0D, is on national backorder. 7. (8-4-25) NNA rep, Rhonda, indicated that NNA would not be able to provide out-of-warranty assistance. When I pressed further if she had reviewed the photos, she would not acknowledge having them on file and was evasive. Rhonda threatened to terminate the call with in response to my questioning. Given the resistance, I ended the call. Note: It felt like NNA outsources these cases. 8. There were No dashboard warning lamps or sounds noting any wiring issue. 9. Note: there was a previous recall by Nissan that was associated with wiring in 2022. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)