NHTSA Complaint #11679992 — 2017 HONDA ACCORD

Honda issued a recall for the torque converter on my 2017 Honda Accord. I had received the paperwork in June of this year and have been battling with them ever since. I had to have my transmission replaced due to repeated issues with my torque converter code appearing and lose of power over a year ago. After losing power going uphill several times and being fearful of causing a crash, I had to have it repaired. In January 2024, I paid an independent car repair facility(DynoTrans in Temecula, CA) $4,200 to replace my entire transmission because of this recurring issue. I have submitted the receipts from the facility to Honda and because they requested "proof" of our cash payment, screenshots of both mine and my husband's bank statements showing cash withdrawals(since we paid the owner in cash in order to get a cash discount), and Honda is denying to reimburse us for this repair, even though it is a nationwide recall, a known issue, that I had paid for out of my pocket to have repaired prior to them ever issuing a recall due to this recurrent issue with the torque converter. I feel like this is an illegitimate denial and therefore am filing this complaint. Sandra P. is the representative that I have been in contact with from Honda.