NHTSA Complaint #11679818 — 2022 FORD F-150 HYBRID

I was driving down the road and heard a loud clunking noise. Then I had lost power and the rear wheels were spinning out of control. There was a grinding/spinning/whirring noise coming from beneath the vehicle, sounded like from behind. I was fortunately able to regain control of the vehicle by shifting it into 4WD and avoided an accident. I brought the Vehicle to Gaudin Ford for repair and was informed it was a recalled part failure recall number 23S65. I had previously requested the recall repairs to be performed during routine maintenance, but was informed parts were not available. At this time, I've been 6 weeks without my truck and there is no end in site. It was insinuated that they might not even be making this part anymore, but the Ford recall center was unable to confirm or refute this. In the interim, I do not have a suitable replacement. I have been provided a small vehicle as a loaner, but I am unable to use this to drive >50 mile radius, I can't leave the state, can't loan it to my children, can't tow or haul. All the things I need my truck for, I'm unable to do. Either, I need access to a rental with similar capability to my truck without all the restrictions, or fix the truck in a timely manner, or provide me a suitable loaner without all the restrictions, or buy back my truck, or something. Instead I feel like I'm being held hostage by a company who is refusing to fulfill the recall responsibility in a timely and suitable manner. I have contacted the dealer, Ford customer service, and the Ford recall center on numerous occasions and have been told that other than getting an update when the part is available, there's nothing else they can do. The Ford case number is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)