NHTSA Complaint #11667369 — 2022 FORD F-150 HYBRID

The contact owns a 2022 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated, and the contact heard an abnormal sound. The contact stated that the transmission upshifted from third gear into fifth gear. The contact stated that occasionally while the accelerator pedal was depressed, the vehicle failed to accelerate as intended. In addition, the low-voltage battery and check engine warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed hybrid EV battery pack. The contact was informed that the hybrid EV battery pack needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was taken to several dealers due to the persistent failure and the hybrid EV battery pack was replaced twice. The failure reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 52,000.