NHTSA Complaint #11679590 — 2025 TOYOTA TACOMA

I purchased a brand-new 2025 Toyota Tacoma TRD Off-Road. From the first day, the steering wheel was off-center and the vehicle vibrated while driving. At around 500 miles, I noticed severe instability and abnormal tire wear. A wheel alignment report showed: Thrust angle: +0.15° (spec: 0° ± 0.05°) Rear toe: Left 0.23°, Right -0.10° (difference: 0.33°, spec ≤ 0.15°) Front caster: Both sides out of specification (shown in red on report) Driving symptoms include: Cannot maintain straight-line driving; requires constant steering correction. Excessive body roll during lane changes or turns. Continuous vibration of the vehicle and steering wheel on smooth roads. Vehicle bounces and momentarily loses control on uneven surfaces. Steering wheel rotation does not match front wheel steering angle. When stationary, turning the steering to full lock causes the body to rise; releasing it causes it to drop. Attempts to repair at Toyota of Manhattan (June 2025 – August 2025) were unsuccessful. The dealership repeatedly refused to perform proper inspections, provide reports, or acknowledge the defect, despite multiple appointments and a case opened with Toyota corporate. The defect presents a serious safety risk: reduced vehicle stability, increased stopping distance, loss of steering control during maneuvers, excessive and uneven tire wear, and abnormal fuel consumption (13.5 MPG with no load). The problem exists from new and has not been corrected.