NHTSA Complaint #11679390 — 2021 CHEVROLET SILVERADO 2500

GM has acknowledged the problem and has issued a recall on transmissions effecting 2020 – 2022 Chevrolet Silverado 2500/3500 Heavy Duty trucks equipped with diesel engines manufactured between January 28, 2019 – January 11, 2022. Our truck, a 2021 Chevrolet Silverado 2500HD, was taken in to D’arcy Chevrolet in Morris, IL to have Recall N242454440 – Momentary rear wheel lock-up – Transmission and Engine Control Module Programming with SP. Under this recall dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. After the recall service was performed we were told by the dealership that the transmission needed to be replaced. It clearly states under the recall performed that GM is to provide special coverage to cover repairs that are identified by the remedy software as containing a defective control valve. Also, by law, dealers are never to charge for recall repairs. But GM and the D’Arcy Chevrolet are refusing to cover the repair costs for the transmission under special coverage program.