NHTSA Complaint #11679140 — 2016 FORD EXPLORER

The contact owns a 2016 Ford Explorer. The contact’s spouse stated that while reversing, the rearview camera image was distorted, nearly causing the driver to hit a child while reversing in a parking lot. A bystander alerted the driver to stop the vehicle, which prevented the incident from occurring. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 116,000.