NHTSA Complaint #11678866 — 2021 HYUNDAI SONATA

I am writing to formally file a complaint regarding Hyundai’s Recall Campaign 216, which involves a safety defect related to the windshield assemblies of certain Hyundai vehicles. Despite the recall being issued to address the risk of inadequate windshield adhesion due to non-conforming clear coat paint, I have been unable to get my vehicle repaired. I contacted my local Hyundai dealership promptly after learning about the recall; however, they informed me that they were unable to perform the repair at the time due to not having a glass technician on staff/on site. I made multiple phone calls after anticipating the service manager’s follow up, as she promised, with dates a glass technician could be on site. I never heard back after leaving various voicemails or being put through to the wrong departments. This delay is concerning because the recall notice specifically outlines the increased risk of injury in a crash if the windshield is not adequately retained. As a concerned vehicle owner, I am left driving a potentially unsafe vehicle without any clarity on when a proper remedy will be available. I urge the NHTSA to investigate this matter and ensure that Hyundai and its dealerships are prepared and properly equipped to carry out the necessary recall repairs in a timely manner, in alignment with their safety responsibilities. I have attached the email received 7/31 from Hyundai following my customer service complaint I submitted 7/9. Please let me know if any additional documentation or vehicle information is required.