NHTSA Complaint #11711248 — 2021 HYUNDAI SONATA

Component or system involved and availability for inspection: The issue involves the transmission / drivetrain system. When I entered my VIN on Hyundai’s official dealership website, a safety recall related to the transmission appeared. I took a screenshot of this recall. When I later contacted Hyundai Motor America and spoke with my assigned case manager, I was told that no such recall existed for my VIN. A few days after that call, the recall no longer appeared when checking the VIN online. The vehicle is available for inspection upon request. How safety was put at risk: A transmission-related safety recall presents a risk of loss of power, inability to accelerate, or sudden mechanical failure, which could increase the risk of a crash, especially during normal driving conditions such as merging, accelerating, or driving at highway speeds. The uncertainty and inconsistency regarding whether a safety recall applies to my vehicle has put my safety and the safety of others at risk. Confirmation by dealer or service center: The problem has not been repaired by a dealer, as Hyundai denied that a recall existed despite it previously appearing under my VIN on their official website. Independent service centers that recently serviced the vehicle did not identify or report any transmission warnings or failures. Inspection by manufacturer or others: The vehicle has not been physically inspected by Hyundai for this recall issue. My only interaction with the manufacturer was a phone call + email with a Hyundai case manager, who stated that no recall applied to my VIN. Warning lamps, messages, or prior symptoms: There were no warning lights, messages, or symptoms prior to this issue. The vehicle recently received routine maintenance, including an oil change, tire balancing, and tire rotation, and none of the service providers reported any problems or concerns related to the transmission or overall vehicle condition. I am 34 weeks pregnant with no way to the hospital.