NHTSA Complaint #11707864 — 2021 HYUNDAI SONATA

I own a 2021 Hyundai Sonata 1.6T, which has an open NHTSA safety recall (25V796000) related to fuel tank pressurization and fire risk. I brought the vehicle to an authorized Hyundai dealership due to a check engine light, reduced performance, and DTC P14EE, which aligns with the recall condition. The dealership refused to treat the concern as recall-related unless I paid a diagnostic fee and later attempted to reclassify the issue as a customer-pay fuel pump repair. During this visit, the dealership replaced a fuel system sensor without my authorization, which I did not approve or consent to. The dealership has not provided documented test results explaining how the recall condition was ruled out and has not documented recall inspection on the repair order. I expressed that I do not feel safe driving the vehicle due to the fuel system recall and drivability issues. The dealership also refused to provide alternate transportation. I am concerned the recall is not being handled in compliance with NHTSA requirements and that unauthorized repairs were performed while attempting to shift a recall-related condition to the customer. I am requesting review of recall handling and dealer compliance.