NHTSA Complaint #11678595 — 2018 HONDA CR-V

The contact owns a 2018 Honda CR-V. The contact stated that while driving at an undisclosed speed, the A/C was emitting hot air. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the A/C shaft seal had failed. The contact was informed that the A/C shaft seal leaked into the suction hose and discharge hose. The contact was informed that the A/C shaft seal needed to be replaced. The vehicle was taken to another dealer for a diagnostic test, and the contact was informed that the incorrect coolant was used, causing the A/C shaft seat to fail. The contact suspected that during one of the vehicle maintenance sessions, the incorrect coolant was used. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was 33,900.