NHTSA Complaint #11689638 — 2018 HONDA CR-V

For some weeks, the driver’s heated seat began to heat to excessive temperatures without me turning on the seat warmer. The seat heating system intermittently reaches temperatures high enough to cause painful burn-type irritation to my back and buttocks. I have experienced repeated episodes where normal seat heating settings produced dangerously high heat. I returned the vehicle multiple times to Townsend Honda for diagnosis and repair (repair orders are on file with the dealer and with Honda corporate). Despite multiple service visits, the dealership has been unable to permanently resolve the overheating condition. On 09162025 and 09222025 repairs or diagnostics were attempted but the defect persists. Honda corporate has since opened Case #15869482 for further review but I have not heard from Honda corporate till now.