NHTSA Complaint #11678577 — 2021 FORD EXPEDITION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11678577
Vehicle	2021 FORD EXPEDITION
Component	POWER TRAIN
Date of Incident	July 25, 2025
Date Filed	August 5, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I originally leased and have since purchased this vehicle. Since owning the vehicle, it sometimes has a harsh shift between gears. It is so harsh that I have mentioned it to at least two different Ford dealerships during the transmission warranry period. No remedy was provided at the time. The car has continued to have shifting issues and now the car will pop out of gear while driving, which is a major safety issue. We informed a Ford dealership about this experience and they are now telling us we need a new transmission as they found metal in the transmission fluid. The transmission warranty just expired and there is a NHTSA bulletin about this very issue and there is an open recall on the power module for this car. Items for review: Technical Service Bulletin 10R80 Active Recall Campaign 24E13 Documented issue at Tom Masano Ford on 12/02/2021 Documented issue at Fred Beans Exton Ford on 4/26/2022 Documented issue at Tom Masano on 8/5/2025

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