NHTSA Complaint #11678531 — 2016 RAM 1500

The contact owns a 2016 Ram 1500. The contact stated that while driving at 65 MPH, the vehicle lost power steering functionality. No warning lights were illuminated. The contact was able to continue driving; however, the vehicle vibrated abnormally. The contact attempted to veer to the right or left, and the vehicle became difficult to maneuver. The vehicle was taken to an independent mechanic, who diagnosed the vehicle and determined that the steering unit had failed and needed to be replaced. The vehicle was not repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 16V167000 (STEERING); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that the recall had expired. The vehicle remained at the residence unrepaired. The approximate failure mileage was 194,000.