NHTSA Complaint #11716800 — 2016 RAM 1500

The contact owns a 2016 Ram 1500. The contact stated that while driving approximately 20-30 MPH, the steering wheel jerked to the left. Additionally, while making a turn, the steering wheel jerked to the opposite direction. The contact stated that the failure recurred on several occasions. The message "Check Power Steering" was displayed. The vehicle was taken to an independent mechanic, where the contact borrowed a screwdriver to access the power steering electrical wires. The contact discovered that the power steering wiring and electrical plug wiring were burned and melted. The contact purchased a new rack and pinion, but had become aware that the rack and pinion replacement would not repair the vehicle due to the burned electrical wiring. The contact related the failure to NHTSA Campaign Number: 16V167000 (Steering); however, the VIN was not included. The dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 75,000.