NHTSA Complaint #11678177 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that while driving at an undisclosed speed and opening the sunroof, the interior sunshade was opened, but the sunshade failed to close as intended and remained stuck open. The vehicle was diagnosed by a Ford mechanic, who informed the contact that the sunshade sealant had deteriorated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000.