NHTSA Complaint #11678015 — 2021 CHRYSLER PACIFICA

When driving our van from Nashville to Memphis, we were 2 hours from home when we received an on screen alert stating “Stop Safely - vehicle will shut off soon”. This was in a construction area with little to no shoulders to pull the vehicle over as power loss began to occur. We contacted Chrysler for help but the nearest dealership told us the earliest they could see the vehicle was 3 weeks from Tuesday. I had 3 children in the car ages [XXX}. A web search for this shows how prevalent this issue is with several blogs and Reddit forums indicating a problem. The NHTSA even has an open investigation into this specific issue. Apparently the only fix is a full transmission replacement, but we have no assurance from Chrysler that will happen and now our van is left 3 hours away in Memphis as we had no choice but to leave there. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) https://www.outmotorsports.com/2024/12/chrysler-pacifica-hybrid-stop-safely/