NHTSA Complaint #11677997 — 2024 CHEVROLET TRAVERSE

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number 11677997
Vehicle 2024 CHEVROLET TRAVERSE
Component FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

We have experienced phantom AEB warnings and braking (60+ warnings w/o braking, around 10 brake activations) since owning the vehicle a little over a year now, purchased new. We took it into the dealer in May to have it addressed and they determined the AEB system was inoperable due to a defective front camera (windshield). After replacement and reprogramming, we picked up the vehicle and noticed a decreased sensitivity to our rear/side alerts AND ZERO forward AEB or proximity alerts of any kind. Not car, pedestrian, object or wall. Forward AEB alerts were completely disabled. Additionally, the vibrating safety seat which was previously inoperable (we assumed our car didn't have it) was on and functioning for all side/some rear alerts. We took the car back into the dealer and after 5+ days they determined it was a "faulty batch of cameras" and they replaced the front facing camera again. Today, we picked up the vehicle, being told everything was tested and reset so functioning properly- with our 3rd new forward camera. Yet, the AEB system was clearly inoperable again, zero front facing AEB/collision/proximity alerts - even though all settings 'on.' Rear alerts still seemed delayed and less accurate than before we brought the vehicle in the first time. I returned the vehicle to dealer and demonstrated again. My service rep agreed - it does not seem like it's just the front facing camera and must be a larger issue electronic issue. To date, I've been in contact with GM corporate executive team and have very little real concern or amelioration of these QC issues with the vehicle. We have spent over 20 days in the shop within 12mo. They refuse to acknowledge that there significant defect with the vehicle to warrant repurchase. These safety issues are only part of what appears to be serious QC deficiencies that put my family at risk. My wife and kids are in this car 98% of the time. I have video documentation from both camera repairs if you want to see them.

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