NHTSA Complaint #11686539 — 2024 CHEVROLET TRAVERSE

SERVICE BRAKES issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number 11686539
Vehicle 2024 CHEVROLET TRAVERSE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 1
Deaths 0
Vehicle Towed No
State MD

Consumer Description

On July 31st, while backing up on a clear road in rain the brakes locked suddenly. The brakes applied & a message saying Emergency Parking brake engaged. Must be manually released. This happened twice in a 30 second period before there was enough room for me to pull forward out of the spot. I called the dealership on August 1st to see if this was a known issue and they said no. Brought the car in on August 2nd. They scanned for errors & found a message Lost Communication with Parking Assist Control Module with 9 other error message. They said this was not a known problem and to them it appeared to fix itself but would let me know if there was any way to fix. Car has just been in for regular multi point inspection on July 24th. On August 20th went to get in the car but none of the key fobs would open it. Called two dealerships but neither could come up with answer. Chevy Roadside was called & came to get into the car and ended up jumping it. At that time the battery was tested and it appeared fine. It was recommended to run it for a half hour. I ended up driving it for an hour with no extras on. On August 25th the next day I went to drive it the battery of this 1 year old car was dead. Called the two dealerships to see what could be done & was told to bring it in. Called Chevy Roadside Assistance who dispatched someone to open the car and jump the battery. This person found the battery was not holding a charge & said nothing when I said I was driving it to the dealership. Got 3 houses away & a message that the Brakes have failed. Press hard to brake popped up. In addition the steering locked up. I missed hitting a lady with a kid in a stroller by 6 ft but managed to get it to the curve & with 3 pushes into park. It was towed to the dealership. When it arrived at the dealership the brakes locked up so it would not back up off the flatbed. It had to be forced off. Dealer blames poor battery but can't explain July 31st or why battery readouts say okay.

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