NHTSA Complaint #11677666 — 2018 HONDA ODYSSEY

Incident Timeline – Spontaneous Airbag Deployment Date: July 22, 2025 Vehicle: 2018 Honda Odyssey EX-L Registered Owner: [XXX] Driver at Time of Incident: [XXX] Location of Incident: [XXX] (just before the daycare) Primary Dealership Contact: Jasmine – Sons Honda Service Department Contacts [XXX] : Work: [XXX] Secondary number Personal phone: [XXX] Email: [XXX] [XXX] [XXX] Email: ⸻ ~2:27 PM – 2:32 PM – Airbag Deployment •While driving on [XXX] , just prior to reaching the daycare, all airbags deployed spontaneously. •confirmed no pothole, impact, or object collision occurred. • [XXX] pulled the vehicle over safely, and all passengers were confirmed to be unharmed. ⸻ 2:32 PM – Initial Phone Call • [XXX] contacted [XXX] at 2:32 PM, placing the deployment within five minutes prior. ⸻ Shortly After – Police Department Notified •The local police department was contacted to report the incident and ensure documentation and safety at the scene. ⸻ 3:14 PM – Sons Honda Contacted • [XXX] called the Sons Honda service and recall department to report the deployment and request inspection. •Jasmine Cooper at Sons Honda is the primary representative handling the case. 678-345-8396 is our current service number for her - or the main number is 770-228-2888 ⸻ ~3:45 PM – Insurance Company Notified • [XXX] called the insurance company to initiate a claim and report the spontaneous airbag deployment. •The claim process is ongoing pending diagnostic results from the dealership. ⸻ Towing & Vehicle Transport •Tow operator Isaiah initially proposed moving the vehicle to a tow lot. • [XXX] requested the vehicle be taken directly to Sons Honda to avoid a second transfer. •Isaiah mentioned an additional fee, which [XXX] approved. •A discounted tow charge was given, waiting on a call from the office to confirm total and process paym INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)