NHTSA Complaint #11677466 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel became difficult to turn. The messages "Service Power Steering Now" and "Service Advancetrac" were displayed. The vehicle was towed to a local independent mechanic, where it was diagnosed with an unknown communication error, and the mechanic determined that an unknown sensor needed to be reset. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to another mechanic, where it was diagnosed with the same failure. An unknown local dealer was contacted, but the vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.