NHTSA Complaint #11677375 — 2014 BMW 428I

I have tried reaching BMW USA 3-4 times since November 2024 until now. The representative said BMW is working on correcting the problem. I have CC the email that was sent this June 2025 with no replies. 1 year has passed since the recall was issued and BMW USA has not created a remedy/fix for the coolant problem. I had this car on the TURO car rental platform as I am a host on TURO. I can't list this car to rent out because of the recall. Turo will not allow owners of recalled cars to list their cars because the car could be "potentially unsafe." Yet, the "owner" is driving these "unsafe"' cars on the road. I did my part. I already sent another recent email to get a solution. What would be my next step? (Almost one year now....) Also, I am sending this email Pacific time at 5:07 WED., July 30th. On the document: the Update IS on THURSDAY JULY 31st. WHAT???!!!!! Make it make sense . Frustrated OWNER