NHTSA Complaint #11677203 — 2020 FORD EDGE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11677203
Vehicle	2020 FORD EDGE
Component	POWER TRAIN
Date of Incident	July 22, 2025
Date Filed	July 30, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Vehicle shudders when accelerating between 30 and 40 mph but can occasionally but felt up to 60 mph. I took the vehicle to Ford Covert Hutto (Texas) and was told the torque converter needed to be replaced and would cost $4,257. Upon researching I have seen hundreds of comments and threads where other people are having the same issue and repairs with this vehicle yet there is no recall. Yes, the vehicle is available for inspection upon request. Yes, the problem has been reproduced and confirmed by dealer. Yes, the vehicle has been inspected by professionals. No, there are no warning lights on to indicate an error. The shudder is felt very prominently by anyone in the vehicle.

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