NHTSA Complaint #11677022 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was previously taken to the dealer, where an unknown windshield exterior A-pillar trim was replaced under the recall. Additionally, the contact stated that while washing the vehicle, the contact noticed that both the driver's side and passenger's side windshield exterior A-pillar trims were loose. The vehicle was taken back to the dealer, where the contact was informed that the recall parts were on back order, and the contact was informed that there was no record that the vehicle had been repaired in the past. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.