NHTSA Complaint #11676778 — 2019 FORD ESCAPE

The vehicle's engine shutdown while driving on the highway, forcing me to pull to shoulder in traffic. We had it towed to Ford and were advised that the engine was blown due to coolant intrusion into the cylinders. We're told the engine is totaled and they quoted us almost $15,000 USD for the repairs. There is a know recall notice for this exact issue, however we were told it only covers up 85,000 miles and our vehicle has 94,000 miles. We had brought it to a Ford dealership for an oil change 6 months prior and they didn't say anything about it. The dealership/manufacturer refuses any accountability, and offered us $1,500 loyalty discount if we purchased a new Ford vehicle from them. The SUV was in like new condition prior the engine failure (ie. no damage).