NHTSA Complaint #11676709 — 2018 HYUNDAI TUCSON

Since I purchased the car in 2018 I took great care of it, keeping the services going on time. But recently in October 2024 even tough I did services the oil service’s sign keep on showing up. I then schedule an appointment with a dealer ship near my area in January and they told me that they were no oil in the car. But I show them the date ans mileage on my stickers I specified that is the reason I am here and to double check for me for filtration because something is wrong, they told me that the car was fine. Days after I had to go in my regular service place for another service and on May I drove the car from Massachusetts to New York and in the middle of the way car start shaking, making noise and when I drove it to a shop they diagnose a failed engine. I left the car in Goshen NY in a Hyundai dealer ship and they told me a valve un the engine was burned and that where the problem came from . They said , they fixed it. A friend pick up the car and 30 mnt driving it police came to rescinde her in the highway, they then told me that’s it’s was a failed engine and days after ask for services record, I provide the last 6 times , they asked me from 0 until today. The shop were I take care of the car don’t keep record from so long. Talking about 2018. They said they won’t fixed it without those record . The car is still under warranty with 71321 miles and I have it for 7 years.