NHTSA Complaint #11676336 — 2018 JEEP GRAND CHEROKEE

I own a 2018 Jeep Grand Cherokee with the Uconnect 8.4" touchscreen. The screen has begun to delaminate—a well-documented and widespread issue in 2017–2019 Jeep models. As the touchscreen separates from the display, it causes ghost inputs and malfunctions in key systems: - The radio and Apple CarPlay are unusable - The screen randomly calls contacts, including emergency services like 911 without my consent - I’ve had to disable Bluetooth on my phone to prevent unintended calls and inputs - The issue prevents safe and legal use of my Drive Safe & Save Bluetooth beacon from my insurance company Multiple Jeep dealerships quoted between $1,000–$2,000 for repairs, despite this being a known defect. The vehicle is out of warranty, but this malfunction poses a safety hazard. I am filing this complaint to request that NHTSA investigate this issue and encourage Jeep/Stellantis to issue a recall or extended warranty coverage. This issue is not cosmetic—it compromises driver focus, emergency call systems, and critical controls. Many owners are experiencing the same failure with no accountability from the manufacturer.