NHTSA Complaint #11675932 — 2020 KIA SOUL

My wife had went to the store and came out and went to pull out and the vehicle jerked forward and died. I went to see if it was a dead battery the vehicle would not jump. I called a tow truck and realized that the engine had completely failed. I took it to Parkside Kia in Knoxville Tennessee and they confirm that it was an engine failure there was a recall from Kia referencing SC209 Parkside Kia states that the recall was addressed on this vehicle but the dealership that I purchased the vehicle from had no record of that recall being done and they are stating that they will not goodwill it or repair the recall I understood from my research that even if the vehicle was fixed under that recall that there were some cases of it not being fixed and resulting in needing a complete engine my main concern was the fact that my wife could’ve been driving down the road and been in and a severe accident thankfully, she was just in a parking lot