NHTSA Complaint #11675864 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle shuddered, and the transmission was slipping. There was no warning light illuminated. The vehicle was taken to the dealer, where it was test-driven, but the cause of the failure could not be determined. The contact stated while driving 55-60 MPH, a message indicating that the transmission had overheated, and that the vehicle was overridden and would shut down was displayed. The vehicle stalled. The service warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was taken to Akron Transmission Inc, where it was diagnosed that the dual clutch assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 6.