NHTSA Complaint #11675366 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 75 MPH, the vehicle became difficult to maneuver and the front passenger’s side of the vehicle crashed into the shoulder lane wall. No warning lights were illuminated. The air bags had not deployed. No injuries were sustained; however, medical attention was sought. A Police report was not filed. The vehicle was towed to a dealer where it was diagnosed that the axle on the front passenger’s side wheel was cracked and needed to be replaced. The dealer informed the contact that the engine mounts also needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 133,000.