NHTSA Complaint #11675295 — 2020 GMC TERRAIN

Carry Handle, Shell, Base issue reported to NHTSA

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Crash 2 Injuries

Complaint Details

ODI Number	11675295
Vehicle	2020 GMC TERRAIN
Component	Carry Handle, Shell, Base
Date of Incident	May 16, 2025
Date Filed	July 22, 2025
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	2
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

During a vehicle accident, my 2.5 year old daughter's car seat detached from the base and landed in the back part of my part. We were t-boned on the passenger side back seat. We spun and the car seat detached and she was flung around the car. She had severe whiplash, a contusion and possible fabric burn on her head. She was buckled in properly and the car seat was properly installed. Yes, all parties (other than manufacturer) saw and inspected the car seat.

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