NHTSA Complaint #11674971 — 2023 VOLKSWAGEN ID.4

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure). The contact stated that on several occasions after receiving a car wash, the driver’s side door failed to open as intended from the outside. The contact stated that the door needed to be opened from the inside. Additionally, the contact stated that on several occasions, while occupants were seated in the rear seat, the passengers were unable to exit the vehicle. The contact stated that during the failure, the rear seat occupants climbed over the seats to exit the vehicle. The vehicle was taken to a dealer, where it was determined that the driver’s side door handle was faulty, and the door handle needed to be replaced. The vehicle was repaired, but the failure reoccurred months later. The vehicle was taken to another dealer; however, the failure could not be duplicated. The manufacturer was notified of the failure. The failure was approximately 15,000.