NHTSA Complaint #11674689 — 2014 JEEP CHEROKEE

Approximately 2'years.ago I was on my way home from work around 10:30 pm. I was in moderate to heavy traffic and the jeep threw a code saying service transmission. I wasn't able to accelerate. I had to navigate carefully through traffic with my hazards on to get to a safe place to stop. I was finally able to and turned off my car. I let it sit for a few minutes then I try to restart it again. The check engine light was still on it still said service transmission. I tried to put the vehicle in reverse, and it jumped so hard I thought that I had hit something. I turn it back off again and left it off for approximately 20 minutes. I finally tried to restart it and it started fine put it in reverse and it was able to go in reverse and I was able to limp it home. Thank goodness a traffic wasn't too bad I was able to pull over. I took my car to I trusted mechanic and they look through everything and they could not figure out why it was doing that. Not long after I got a postcard in the mail stating that the TCM need to be replaced. I called the number that was on the card and they stated that that particular part was on back order and they would call me. I gave them my information. They never called me back. I tried to go to work again a few days later and the same exact thing. But this time I have video of it. So I took it to my local Suncoast Chrysler Jeep Dodge ram not the place I bought it from but within the same hub. I showed them the video the gentleman there said that he was going to bring it back and the mechanics will work on it. A couple hundred dollars later they stated that they had fixed it and it shouldn't happen again. But it did it happened quite a few times, and it tends to happen when the temperature here in Florida is a little bit chilly. They actually put a sticker on the hood that said that they had fixed it but they have not. I tried to call and get refunded for the TCM but they said I was not able to. I still have the same issue.