NHTSA Complaint #11674585 — 2022 FORD EXPEDITION

1) The fuel delivery system is affected — specifically, a faulty fuel pump which may fail and cause engine stalling while driving. This issue is under Ford Safety Recall 25S75 (NHTSA 25V-455). The vehicle is still in my possession and available for inspection upon request. 2) The recall clearly states that the vehicle can stall unexpectedly while driving, increasing the risk of a crash. On a recent highway trip ([XXX]), my Expedition began shaking at high speeds, and continued shaking while parked, indicating worsening fuel system issues. I have three young children (ages [XXX] , [XXX] , and [XXX] ) who regularly ride in the vehicle. Being told to continue driving under these conditions with no available fix has placed my entire family and others on the road at risk. 3) Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. When I called Ford customer service to report the issue and request a safe alternative, I was told there was no further action available and that I should continue driving the vehicle. I was referred to my local Ford dealership, who also said they could not take any action until a remedy is issued. 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Because Ford has no remedy available, they have not performed any inspection or offered assistance. The dealership confirmed they cannot inspect or service the vehicle related to this recall until Ford issues a fix. 5) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lights or error messages, during a return trip from Texas [XXX] the vehicle began shaking noticeably at highway speeds, and continued shaking heavily while in park. These symptoms had never occurred before, and they align with the type of failure described in the recall notice. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)