NHTSA Complaint #11671975 — 2022 FORD EXPEDITION

Bought [XXX] at Corwin Ford Reno Nevada. April 2023 vehicle had sporadic transmission issues - slipping randomly. Took it in and explained the issue. Told there’s no transmission person. Nothing was done and told to continue to drive it. [XXX] Vehicle ended up going into reverse on its own at a stop light. Took the car in and given the same story, were completely back logged and could not get the car in. Car also had an active recall on it, never was looked at because they stated back logged until mid 2024 and couldn’t schedule an appointment. Asked for a loaner vehicle, told that’s not available anymore. May 2024 went into reverse again on its own. Called to get it in, stated they could not make any appointments at that time. October 2024 engine intermittently began revving on its own up to 4000RPM. Told no transmission mechanic was available. We were told there’s no more loaner program, transmission mechanic is 3 months out and there’s nothing that can be done at this time. Asked us if we wanted to pay $2500 for preventative maintenance and fluid top off on the vehicle though. [XXX] the rear AC went out on the vehicle also. There is also a new recall on the vehicle for the fuel pump and a loss of fuel pressure. These are all a massive safety concern for our entire family (4 kids + 2 adults) and for the general public. Ford is refusing to take responsibility for these issues and are making it very difficult for us to work with. We have a [XXX] who has [XXX] and we need a reliable vehicle to transport him to and from doctors appointments. The vehicle has a full warranty on it also. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)