NHTSA Complaint #11673845 — 2025 FORD F-250 SD

When driven the vehicle approximately 60 miles I had to fight to keep it on the road. Hoffman found suspension was out, the vehicle is chasing the road when driving highway speeds (I upload the findings). This started from the time I purchased the vehicle until now. I purchased the truck from Mark Ficken Ford Lincoln, 7601 South Blvd., Charlotte, NC on [XXX], and left for Middletown, CT the day after. I had to drive at a low speed to keep the Truck on the road. I didn't test drive it because it was new. It is still in the shop for the 3rd time for the same problem. It is not safe to drive. It is dangerous for me and others. The shop does not seem to know how to fix the problem. Ford Motor Company has been notified but has not corrected the problem. I took it to Hoffman Ford in CT and it is there now. The Truck has been in the shop more than I use it. The first two times it was in the shop, they didn't even authorize a rental vehicle for me to drive. It's in the shop now and they did authorize a rental this time. The case # with Ford Motor Company is [XXX], Melanie Krupa, case manager, phone 866-631-3788 ext.79412 email: [email protected]. I uploaded the bill of sale, finance agreement and the repair statements from Hoffman. I greatly appreciate your help. I am paying for a vehicle that is in the shop and is not safe to drive. Thank You INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)