NHTSA Complaint #11673391 — 2020 FORD EXPEDITION

What component or system failed or malfunctioned, and is it available for inspection upon request? The Powertrain Control Module (PCM), which manages engine-transmission communication and regulates cooling system performance, malfunctioned, resulting in a cascade of related failures: Transmission system: Delayed shifting, hesitation, and eventually a “transmission stuck in park” code. Cooling system: Repeated overheating that led to a ruptured radiator. These issues stem from the faulty PCM referenced in Ford Recall 24E13, issued on April 25, 2025. Yes, the failed components remain in the possession of Harbin Motor Company in Scottsboro, AL, where the vehicle is still located. The vehicle has not been repaired and is available for inspection upon request. How was your safety or the safety of others put at risk? This vehicle was operated while exhibiting documented powertrain and overheating symptoms—including while transporting children. Harbin Ford repeatedly instructed continued use despite: Diagnostic scans on April 10, 2025 confirming PCM-related failures including “transmission stuck in park” and overheating. A coolant leak that occurred without warning lamps, leading to the radiator bursting. These failures put occupants at serious risk of breakdown or fire, especially in high-traffic or high-temperature driving conditions. Operating a vehicle with a malfunctioning PCM increases the likelihood of gear slippage, sudden deceleration, or complete transmission failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The issue has been repeatedly confirmed by Harbin Motor Company, an authorized Ford dealer: On April 10, 2025, a scan identified “transmission stuck in park,” overheating, and a third unidentified code. On May 15, 2025, the service manager Craig Davis confirmed the transmission had an internal issue requiring a full rebuild and located a coolant leak. These confirmations were documented via servi