NHTSA Complaint #11673388 — 2018 FORD FUSION

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11673388
Vehicle 2018 FORD FUSION
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

My dashboard cover is peeling, it is made from leather, it is interfering with the heads up diplat, automatic lighting system and forward braking safety components, I have brought this to Ford to try to have them repair it dash but I am always told that the piece is considered trim and is not under warranty, I have also checked with Ford Fusion message boards and it seems there is a TSB on the exact 2017 model. Ford has basically told me to have it repaired at a automobile leather restoration company, I have gone to 2 different repair shops and was told it can’t be repaired it has to be replaced. I called Ford Corporation customer service and because they have no outstanding recalls on my vehicle they told me to report this to you

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